Terms of Service

These terms govern your use of reviews.openoaisis.com and the review collection service provided by Optimized AI Systems Integrated Solutions, LLC, operating as OAISIS Reviews. By starting a trial or paying an invoice, you agree to them. If you are agreeing on behalf of a company, you confirm you have authority to do so.

1. What the service is

We install and operate a Google review collection system for your business. That includes auditing and correcting your Google Business Profile, connecting your field software so completed jobs trigger follow up, sending review requests by text and email, drafting replies to reviews for your approval, reposting selected reviews to your social accounts, and reporting on results.

We are a service provider. You remain the owner of your Google Business Profile, your customer list, and every review collected.

2. The 14 day trial

• The system is switched on and runs on your real customers for 14 days at no charge.
• We collect payment details at signup. Nothing is charged until day 15.
• Cancel any time before day 15 by email and you are not charged. The Google Business Profile work we completed is yours to keep.
• One trial per business.

3. Fees and billing

• The fee is $297 per month, billed monthly in advance starting day 15.
• No setup fee. No per review charge. No long term contract.
• Founding client rates are locked for as long as the account stays active and current. Letting an account lapse forfeits the locked rate.
• Fees do not include text messaging carrier fees passed through by your messaging provider, where those apply.
• Failed payments: we will retry and notify you. Service may pause after 10 days unpaid.

4. Cancellation

Cancel any time by emailing us. Cancellation takes effect at the end of the current billing period. We do not prorate partial months, and we do not require a phone call, a notice period, or an exit interview. Every review collected stays on your profile permanently.

5. What we need from you

• Access to your Google Business Profile, granted through Google's official process.
• A customer list you have the legal right to contact, including valid consent to send text messages to the numbers you provide.
• Accurate business information, and prompt approval of message copy and review replies where we ask for it.

Consent is your responsibility. You represent that every phone number you give us belongs to a customer who provided it to your business and who may lawfully be contacted about the service you performed. You agree to indemnify us against claims arising from numbers you provided without adequate consent.

6. Compliance and what we will not do

We operate inside Google's review policies. That means:

• Every customer receives the same request and the same review link. We do not screen for likely positive reviewers, which Google prohibits as review gating.
• We do not create, buy, incentivize, or fabricate reviews.
• We cannot remove a legitimate negative review, and neither can anyone else. We can flag content that violates Google's policies so you may request removal from Google.

If you ask us to do something that violates Google's policies or telecom regulations, we will decline and may terminate the account.

7. Results

Any figures we present, including ranges for review volume from a reactivation campaign, are estimates based on how these campaigns typically perform. They depend on your customer list size, how recently you served those customers, your job volume, and your trade. They are not guarantees. We do not control Google's ranking algorithms and cannot promise a position in search results.

8. Acceptable use

You may not use the service to send content that is unlawful, harassing, deceptive, or unrelated to the service you performed. You may not resell the service without a written agreement with us.

9. Intellectual property

We keep ownership of our templates, message sequences, automations, and documentation. You receive a license to the output produced for your business while your account is active. You keep ownership of your business information, your customer list, your Google profile, and your reviews.

10. Confidentiality

Each side agrees to protect the other's non public business information and to use it only for purposes of this agreement.

11. Disclaimers

The service is provided as is. We disclaim implied warranties of merchantability and fitness for a particular purpose to the extent the law allows. We do not warrant uninterrupted service, since we depend on Google, your field software, and messaging carriers, none of which we control.

12. Limitation of liability

To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits or lost business. Our total liability for any claim is limited to the fees you paid us in the three months before the claim arose. Nothing here limits liability for fraud or willful misconduct.

13. Termination by us

We may suspend or terminate an account for non payment, for a breach of these terms, for requesting activity that violates Google or carrier policy, or for abuse of our staff. Where practical we will give notice and an opportunity to cure.

14. Changes to these terms

We may update these terms. For material changes affecting active clients we will give at least 30 days notice by email. Continuing to use the service after that means you accept the changes.

15. Governing law

These terms are governed by the laws of the State of Texas, without regard to conflict of laws rules. The parties consent to the exclusive jurisdiction of the state and federal courts located in Tarrant County or Dallas County, Texas.

16. Miscellaneous

If a provision is unenforceable, the rest remains in effect. Neither party may assign this agreement without the other's consent, except in connection with a merger or sale of substantially all assets. These terms and our Privacy Policy are the entire agreement between us on this subject.