Privacy Policy

Optimized AI Systems Integrated Solutions, LLC, operating as OAISIS Reviews, respects your privacy. This policy explains what information we collect, how we use it, and the choices you have. It covers our website at reviews.openoaisis.com and the review collection service we provide to our clients.

1. Who this policy applies to

Two different groups of people appear in this policy, and they are treated differently:

• Our clients. Home service businesses who hire us to run review collection for them.
• Our clients' customers. Homeowners who receive a review request after a completed job. We process their information on our client's behalf, as a service provider.

2. Information we collect

We do not collect payment card numbers directly. Payments are handled by our payment processor, and we only see the last four digits and the card brand.

3. Text messaging program

When one of our clients uses our service, their customers may receive text messages about the work that was just completed. Specifics:

• Who sends it. Messages come from our client's business number and identify that business by name.
• Consent. The customer provided their mobile number to that business in the course of buying a service, and that business is responsible for the consent it collected. We send only to numbers our client represents they have permission to contact.
• Frequency. A maximum of three messages per completed job. One check in, one review request, and at most one reminder. The reminder does not send if the customer already clicked the link.
• Cost. Message and data rates may apply. We do not charge customers anything.
• Opting out. Reply STOP to any message. Removal is immediate and permanent across every campaign. Reply HELP for assistance.
• Carriers. Mobile carriers are not liable for delayed or undelivered messages.

4. How we use information

We use it to deliver the service and nothing else. Specifically: to send review requests on our client's behalf, to draft replies to reviews for client approval, to produce the reporting our clients pay for, to bill for the service, to provide support, and to comply with legal obligations.

We do not use your customer list to market our own services to your customers. Your list stays yours.

5. What we never do

6. Who we share information with

Only the vendors needed to run the service, and only for that purpose. Each is bound by contract to protect the information and may not use it for their own ends:

• Messaging and CRM infrastructure, to deliver texts and emails
• Google, to read reviews and post replies you approve, through their official API
• Cloud hosting and website infrastructure
• Our payment processor, for billing our clients

We may also disclose information if legally compelled, or to protect our rights or someone's safety. If our business is ever sold, information may transfer as part of that transaction, and this policy would continue to govern it.

7. How long we keep it

Client account and billing records are kept while the account is active and for seven years after, as tax rules require. Customer contact lists are deleted within 30 days of a client cancelling, unless they ask us to delete them sooner. Opt out records are kept permanently, because we need them to keep honoring the opt out.

8. Security

Access to client data is limited to the people who need it to do their work. Data is encrypted in transit. We use multi factor authentication on our systems. No system is perfectly secure, and we will not pretend otherwise, but we take this seriously and will notify affected clients promptly if a breach occurs.

9. Your choices

• Texts. Reply STOP to any message.
• Email. Use the unsubscribe link in any email we send.
• Access, correction, deletion. Email us and we will respond within 30 days. If you are a customer of one of our clients, we may direct your request to that business, since the information belongs to them.
• Texas residents. The Texas Data Privacy and Security Act gives you rights to access, correct, delete, and obtain a copy of your personal data, and to opt out of targeted advertising and sale of personal data. We do not sell personal data or run targeted advertising.
• California residents. Under the CCPA you may request disclosure of the categories of personal information we collect, request deletion, and opt out of sale. We do not sell personal information. We will not discriminate against you for exercising these rights.

10. Children

Our service is for businesses. We do not knowingly collect information from anyone under 18. If you believe we have, contact us and we will delete it.

11. Cookies

This website uses only what is necessary to serve the page and understand basic traffic volume. We do not run advertising trackers or retargeting pixels on it.

12. Changes to this policy

If we make a material change we will update the date at the top and, for active clients, notify you by email. Continuing to use the service after a change means you accept the updated policy.